Key Result Responsibilities

• Leads and manages the IOCC team, ensuring effective coordination and communication.
• Oversees the day-to-day operations of the IOCC, ensuring adherence to operational standards and procedures, and cost -effective practices.
• Manages the IOCC's manpower planning, utilization and rostering/allocation in line with business operational needs and in compliance with industry specific regulatory/legislative requirements ensuring Company’s objectives for cost reduction, safety, and security are achieved.
• Develops standardized operational procedures that can be consistently applied across diverse operational environments and hubs.
• Collaborates with various departments, to ensure seamless integration of operational activities.
• Establishes clear communication protocols and escalation procedures to ensure timely and effective information flow across multiple hubs/ airlines.
• Implements robust technology infrastructure to support real-time data sharing, collaboration tools, and decision support systems.
• Maintains compliance with all applicable aviation regulations and safety standards.
• Regularly reviews and optimizes operational processes, identifying areas for streamlining, reducing redundancies, and eliminating unnecessary expenses.
• Fosters a culture of cost-consciousness within the IOCC team, encouraging employees to identify and implement cost-saving initiatives.
• Continuously monitors and evaluates performance metrics to identify areas for improvement and optimize operational effectiveness.

Key Result Responsibilities - Continued

• Guides during operational irregularities, disruptions, and crisis situations, maintaining a calm and decisive approach.
• Contributes to the development and implementation of operational strategies and policies aligned with the airline's overall goals, emphasizing cost-effectiveness and resource optimization.
• Analyzes operational data, identify trends, and implement improvement initiatives to enhance efficiency and reduce costs.
• Continuously evaluates and optimizes resource allocation, ensuring the right resources are utilized at the right time and in the most efficient manner.
• Provides direction, coaching and guidance to team members for their career and professional development.  
• Creates a conducive working environment to build and sustain a performance driven, engaged, and committed team.  
• Ensures people management responsibilities are handled effectively in line with company procedures; Manages performance of respective teams

Qualifications (Academic, training, languages)

• Bachelor’s degree in aviation, Logistics, Engineering, or a related field. Overall 10+ years of experience in the aviation industry. 
• In-depth knowledge of aviation regulations, safety standards, and operational procedures in a multi-hub, multi-airline environment.
• Proficiency in Microsoft Office Suite and relevant aviation software, including crew management systems, flight planning tools, and operational data analysis.
• Ability to identify and assess operational risks, implementing strategies to mitigate potential issues and ensuring a proactive approach to risk management.
• Understanding of cost-sharing models across multiple airlines.